Terms & Conditions of Sale

These terms (together with our Privacy and Cookie Policy and Terms of website Use, Acceptable Use Policy and any pages or documents referred to in these Terms) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the clothing, accessories or other goods (Goods) listed on www.jackwills.com (our Site) to you. These Terms will apply to any contract between us for the sale of Goods to you (Contract) so please read them carefully. If you refuse to accept these Terms, you will not be able to order any Goods from our Site.

Please print a copy of these Terms or save them to your computer for future reference. A link to them will be included in the email confirmation we send to you when you place an order.

We amend these Terms from time to time. Every time you order Goods, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated in August 2018.


1.1  We are Jack Wills Ltd, a company registered in England and Wales (company number 3504842). Our registered office is at 22 Fore Street, Salcombe Devon TQ8 8ETand our VAT number is 718 8576 87.

1.2  How to contact us. You can contact us by telephoning our customer service team at +800 966 163 or by writing to us at jack@jackwills.com or 95 Victoria Road, London NW10 6DJ.

1.3  How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

1.4  When we refer, in these Terms, to "in writing", this will include e-mail.


2.1  Use of our Site is governed by our Terms of website use and Acceptable Use Policy. Please ensure that you have read them carefully and that you understand them. To use some of the services or features on the Site you will need to register and certify that you are over 18.

2.2  Access to our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if our Site (or any part of it) is unavailable at any time and for any period.


3.1  All personal information that we may use will be collected, processed, and held in accordance with the provisions of UK Data Protection Act 2018 and EU Regulation 2016/679 General Data Protection Regulation (GDPR) and your rights under them.

3.2  For complete details of our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our Privacy and Cookie Policy.


4.1  You may only purchase Goods from our Site if you are a consumer and are at least 18 years old. These Terms of Sale do not apply to customers purchasing Goods in the course of business.

4.2  Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

4.3  After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. When we accept your order will we notify you by sending you an e-mail that confirms that the Goods have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

4.4  Due to the speed of our order fulfilment, we are unable to amend any orders once they have been placed.

4.5  If we are unable to supply you with any or all of the Goods ordered, for example because an item is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our Site as referred to in paragraph 11.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.

4.6  We reserve the right to withdraw any Goods from our Site at any time and/or remove or edit any materials or content on our Site. We may refuse to process a transaction for any reason at our sole discretion. We will not be liable to you by reason of our withdrawal of any Goods from our Site; refusal to process a transaction or suspension of any transaction after processing has begun.

4.7  Summary of your legal rights. Nothing in these terms affects your legal rights. In the UK goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your Goods your legal rights entitle you to the following:

  • up to 30 days: if your item is faulty, then you can get a refund.
  • up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.
  • up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.

4.8  If you would like advice on your rights before you place an order the European Consumer Centre for Services is a website and telephone service providing free pre-shopping advice. Its website is at www.ukecc-services.net. Consumers can contact ECCS by email eccs@tsi.org.uk or by calling +44 (0)1268 886694.


5.1  Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process. We require payment for products and any delivery charges in advance of delivery. Payment will be taken at the point your order is placed.

5.2  We accept secure online payment by credit card, debit or payment card. We currently accept Visa, Visa Electron, MasterCard, Delta, Maestro debit, and Paypal. Payment will be encrypted to ensure secure electronic transmission of data.

5.3  We take all reasonable care to make our Site as secure as we can make it. All credit card transactions on this Site are processed using Barclays Bank Merchant Services, a secure online payment gateway that encrypts your card details in a secure host environment. We will also give you the opportunity to securely store your credit card details on our systems. These details will be fully encrypted and only used to process card transactions. To help ensure that your shopping experience is safe, simple and secure Jack Wills uses Secure Socket Layer (SSL) technology.

5.4  Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

5.5  You confirm that you are entitled to use the method of payment entered on this Site. All cardholders are subject to validation checks and authorisation by the card issuer. Please ensure that the details you enter are correct. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. You must pay for the Goods and all applicable delivery charges before we will dispatch them. We require payment for products and any delivery charges in advance of delivery. Payment will be taken at the point your order is placed Jack Wills will store a record of your transactions for a minimum of one year.


6.1  In an effort to protect our customers, all orders placed at JackWills.com are screened and security checked for fraud. We advise you to include a valid telephone number and email address with your order so we can contact you if we need you to confirm its authenticity. All checks are made for the security and safe shopping of our customers. We may ask you to confirm certain elements of your order which may include the billing or delivery address. We will never ask you for full credit / debit card details. Although it is rare that it would be necessary for us to cancel an order, we reserve the right to refuse any orders from a customer where the following situations are applicable:

  • Incorrect credit/debit card number, expiration date or security code.
  • Incorrect billing information (billing information you provide is different from information your credit card company/ bank has on record).
  • Insufficient/incorrect shipping address (street, town/city, county or postal code).
  • Fraudulent information.

6.2  As part of our security checks you may be contacted by ReD who conduct security checks on our behalf. They may ask you to confirm certain elements of your order which may include the billing address, however they will never ask for your full credit card details. ReD is the trading name of ACI Wolrdwide (EMEA) Limited a registered company. Their address is: ReD Europe, ReD House, Brookwood, Surrey GU24 0BL.

6.3  If you have any queries, please visit their website https://www.aciworldwide.com/products/aci-red-shield/ or contact them on 01483 728 700 (local rate).

6.4  We may cancel any order if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history. If we are unable to contact you via the telephone number or email address you provided with your order within 3 days we reserve the right to cancel your order. (In this circumstance; a full refund will be actioned to the original payment method).

6.5  The sale of your order will appear on your credit card statement as 'www.jackwills.com'. We reserve the right to request additional proof of billing information. If you think the amount of a sale related to an order at JackWills.com is incorrect, please email us or call us on +800 966 163.


7.1  We amend these Terms from time to time. Every time you order Goods from us, the Terms in force at the time of your order will apply to the Contract between you and us.

7.2  We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Goods or just the Goods you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.


8.1  In addition to your right to cancel a contract/order as set out in paragraph 9 below we offer a goodwill Refund Policy. Under this we are happy to offer a refund or exchange on any Jack Wills product purchased, provided it is returned in perfect condition (unwashed and unworn) together with a valid receipt within 28 days of purchase. Refunds are not offered on Gift Cards, however we are happy to exchange to the value purchased. Gift cards are valid for one year from date of issue. Due to hygiene reasons undergarments and tights cannot be exchanged or refunded. This does not affect your Statutory Rights.


9.1  If you are a consumer in the European Union, you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete and we have sent you your Order Confirmation, i.e. when the Contract between you and us is formed. You may also cancel for any reason before we send the Order Confirmation. Advice about your legal right to cancel the Contract in the UK is available from your local Citizens' Advice Bureau or Trading Standards office.

9.2  In addition, our goodwill Refund Policy extends the legal cooling-off period within which you may change your mind, cancel, and return the Goods as detailed below.

  • (a)  If the Goods are delivered to you in one delivery, the legal cooling-off period ends 14 calendar days after the day on which you receive the Goods. Our Refund Policy extends this period to a total of 28 calendar days.
  • (b)  If the Goods are being delivered in separate deliveries on separate days, the legal cooling-off period ends 14 calendar days after the day on which you receive the final delivery of Goods. Our Refund Policy extends this period to a total of 28 calendar days.

9.3  To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at jack@jackwills.com, or you can contact our Customer Services team by telephone on +44 (0)333 014 2020 or by post to 95 Victoria Road, London NW10 6DJ. If you e-mail or write to us please include details of your order to help us to identify it. If you send your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

9.4  If you cancel your Contract we will:

  • (a)  refund you the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
  • (b)  refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the cost of the least expensive delivery method we offer. For example, if we offer 3-5 days’ delivery but you choose to have the Goods delivered within 24 hours at a higher cost, then we will only refund the cost of the cheaper delivery option.
  • (c)  make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
    • (i)  if you have received the Goods: 14 days after the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us. For information about how to return Goods to us, see paragraph 6.7;
    • (ii)  if you have not received the Goods: 14 days after you inform us of your decision to cancel the Contract.

9.5  If you have returned Goods to us under this paragraph 6 because they are faulty or mis-described, we will refund the price of the Goods, any applicable delivery charges, and any reasonable costs you incur in returning the Goods to us.

9.6  We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Goods we may refund you in vouchers.

9.7  If Goods have been delivered to you before you decide to cancel your Contract:

  • (a)  then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Please see our Delivery & Returns page for information about how to return Goods;
  • (b)  unless the Goods are faulty or not as described (in this case, see paragraph 8.5), you will be responsible for the cost of returning the Goods to us.

9.8  As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this paragraph 8 or anything else in these Terms. Advice about your legal rights in the UK is available from your local Citizens' Advice Bureau or Trading Standards office.


10.1  Delivery of your accepted order will be within the timeframes and otherwise as set out on our Delivery & Returns page following the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order) and in any event within 30 days. Occasionally during very busy periods or due to an Event Outside our Control as set out in paragraph 17 our delivery to you may be affected which may mean that we have to extend our delivery window. In these circumstances we will do our utmost to deliver your orders as soon as possible. .

10.2  Delivery of an Order shall be completed when we deliver the Goods to the address you gave and the Goods will be your responsibility from that time. You own the Goods once we have received payment in full, including all delivery charges.

10.3  If we miss an agreed delivery deadline for any Goods then you may cancel your Order if any of the following apply:

  • (a)  we have refused to deliver the Goods;
  • (b)  delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
  • (c)  you told us before we accepted your order that delivery within the delivery deadline was essential.

10.4  If you do not wish to cancel your order straight away, or do not have the right to do so under paragraph 7.3, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

10.5  If you do choose to cancel your Order for late delivery under paragraphs 7.3 or 7.4, you can do so for just some of the Goods or all of them. If the Goods have been delivered, you will have to return them to us, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Goods and their delivery.

10.6  Collection by you. If you have asked to collect the products from one of our stores, you can collect them from us at any time during their opening hours. See our store locator on our site for details of your chosen store’s opening hours.

10.7  If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

10.8  If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.


11.1  The prices of the Goods will be as quoted on our Site at the time you submit your order. We take all reasonable care to ensure to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However please see paragraph 11.5 for what happens if we discover an error in the price of Goods you ordered.

11.2  The price of the Goods on the Site may vary from prices quoted in other sites operated by Jack Wills, in-store prices and any prices in our Handbook. Prices for our Goods may change from time to time, but changes will not affect any order you have already placed. Where Goods are reduced for promotional or clearance purposes any reference to a higher price will be the Recommended Retail Price (RRP).

11.3  All prices on our Site include VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

11.4  The price of Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please see our Delivery & Returns page.

11.5  Our Site contains a large number of Goods. It is always possible that, despite our best efforts, some of the Goods on our Site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Goods to you at the incorrect (lower) price.

11.6  Any discounts used on our Site cannot be used in conjunction with any other sale/discounts or promotional offers. Discounts cannot be exchanged for cash in excess of the nominal value of £0.01 and are not transferable. When claiming a discount on our Site, the promotion code must be quoted when prompted at the checkout for the discount to apply. Subsequent requests to amend order details to include a missed discount will be refused. Any refunds will be at the price actually paid and will not include the amount of any discount.


12.1  For UK orders all prices are quoted in British Pounds Sterling and include VAT (where applicable) at the applicable current UK rate. However, if the VAT rate changes between the order date and the delivery date, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change takes effect.


13.1  We deliver to over 120 countries outside the UK (International Destinations). Please refer to ‘Can my order be sent internationally?’ under the Delivery tab on our Help & Support page to see if your country is listed, shipping cost (excluding import taxes) and estimated delivery time.

13.2  The price of products is calculated according to the rate of exchange between the base currency on our Site and the currency that you select as part of the purchase process at the time you place your order. Global-E reserve the right to update such exchange rates regularly at our sole discretion, and you acknowledge that such updates may affect product pricing on the Site. You will be charged according to the applicable exchange rate at the time you place your order via the Site.

13.3  If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, we have the right to stop or cease to fulfil the order at any time, including after despatch of products and/or notification to you that the order has been received and is being processed. You acknowledge that we shall incur no liability in such circumstances. You are responsible for compliance with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable or responsible if you break any such law.


14.1  For certain International Destinations and/or products, you may be offered the option to pre-pay applicable taxes, which will be calculated and included in the final price when you place an order through the Site. You acknowledge that such taxes are set by the shipping destination country and therefore may vary from country to country.

14.2  For clarity, the option to pre-pay taxes may not be available for your shipping destination country and/or your products, in which case:

  • (a)  you acknowledge that the amount of taxes displayed under the pre-pay option on the Site is an estimate only, and the actual taxes payable by you may be more or less than such estimate; and
  • (b)  you will be fully responsible for paying all applicable taxes directly to the relevant authority (and for reclaiming them in the event of a cancellation of your order or the return of products, to the extent permitted in the these Terms) as determined by the authorities of the shipping destination country, and we shall have no responsibility or liability in connection with the foregoing.

14.3  We may contract with a local licensed customs broker in your country, in which case, by placing an order through the web, you authorise the applicable customs broker to act as your agent to:

  • (a)  conduct transactions with the local customs authority,
  • (b)  execute related documents on your behalf in connection with the import of products in your order,
  • (c)  facilitate your payment of applicable taxes; and
  • (d)  if applicable, return such products to us (subject to these Terms) and (if applicable) handle the associated reimbursement claim for taxes paid. You acknowledge that, in the case of a return of products under the Terms below, if we are able to obtain on your behalf reimbursement of taxes paid on orders, any such reimbursement will be paid by the applicable tax authority to the customs broker, and then we will reimburse such amounts directly to you if and to the extent, and only after, we receive such amounts from the customs broker.


15.1  Images of Goods on our Site are for illustrative purposes only. We make every effort to ensure that the description and specification of Goods are correct and the photographic representation of Goods is as accurate as possible. Although we make every effort to display colours accurately, we cannot guarantee that your computer's display of colours accurately reflect the colour of the Goods. Your Goods may vary slightly from those images. The availability and specification of the Goods are subject to change without notice, although we will try to give you notice wherever possible.

15.2  Minor changes may, from time to time, be made to certain Goods between your Order being placed and our processing the Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues. These will not change any main characteristics of the Goods and will not normally affect your use of those Goods. However, if any change is made that would affect your use of the Goods, suitable information will be provided to you.


16.1  If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

16.2  We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products in the UK under the Consumer Protection Act 1987; or for any breach of the terms implied by any applicable local law.

16.3  We are not liable for business losses. We only supply the products for domestic and private use. You agree not to use the Goods for any commercial, business or resale purposes. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


17.1  We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any act or event beyond our reasonable control (an Event Outside our Control). An Event Outside our Control includes, but is not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.

17.2  If an Event Outside our Control takes place that affects the performance of our obligations under a Contract we will contact you as soon as reasonably possible to notify you and will take all reasonable steps to minimise the delay. To the extent that we cannot minimise the delay, our obligations under a Contract will be suspended; and the time for performance of our obligations will be extended accordingly. Where the Event Outside our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside our Control is over.

17.3  You or we may cancel a Contract affected by an Event Outside our Control which has continued for more than 30 days. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.


18.1  We may transfer (assign) our obligations and rights under these Terms (and under the Contract, as applicable) to a third party (this may happen, for example, if we sell our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms will not be affected and our obligations under these Terms will be transferred to the third party who will remain bound by them. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

18.2  This Contract is between you and us. It is not intended to benefit any other person or third party in any way. No other person shall have any rights to enforce any of its terms.

18.3  Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

18.4  If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

18.5  Law and Jurisdiction. These Terms, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales. As a consumer you benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 18.1 above takes away or reduces your rights as a consumer to rely on those provisions. Any dispute, controversy, proceedings or claim between you and Us relating to these Terms, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.


19.1  The Jack Wills Gift Card (Gift Card) is available for purchase on the Site, in Jack Wills stores and via Customer Services and can be used to purchase goods at any Jack Wills store, on our Site and via Customer Services. Gift Cards are not redeemable in any Jack Wills concessions, Jack Wills Outlet stores or on www.jackwillsoutlet.com.

19.2  The pin number on the Gift Card will be required when using them in store, online or via Customer Services.

19.3  The minimum amount to activate a Gift Card is HK$100 and the maximum amount that can be on a card is HK$3000. You can check the balance of your Gift Card in store, online or via Customer Services on +800 966 163.

19.4  When you use a Gift Card, the amount of your purchase will be deducted from the balance on the Gift Card. Change will not be given. The balance may be applied to future purchases.

19.5  Your Gift Card can only be redeemed in a country operating in the same currency as that of the country where the Gift Card was purchased.

19.6  When returning goods purchased with a Gift Card, the cashier will refund the balance back onto the original Gift Card or onto a new Gift Card. For partially redeemed Gift Cards in the old paper format, the store will load any remaining balance onto a Gift Card. For redeemed Gift Card in paper format where no outstanding balance remains, the cashier shall retain the voucher.

19.7  The Gift Card is valid for a period of 12 months from last date of use. If the Gift Card is not used for a period of 12 consecutive months - whether to make a purchase, top-up, or to make a balance enquiry - the Gift Card will automatically expire at the end of that period and the balance on the Gift Card will be forfeited.

19.8  We reserve the right to amend these terms and conditions and / or discontinue selling Gift Cards at any time.

19.9  Gift Cards cannot be redeemed or exchanged for cash or vouchers and is non-refundable and non-transferable.

19.10  Please treat your Gift Card as cash. we will not accept any liability for lost, stolen or damaged vouchers. However you are able to register your Gift Card online to protect any unspent balances in the event your voucher is lost or stolen. In which case we will cancel your original Gift Card making it invalid, and re-issue you with a replacement.

19.11  We will cancel the value of the Gift Card if we fail to receive payment for the initial purchase of the card.

19.12  Gift Cards will be subject to verification at the time of presentation and we reserve the right not to accept any Gift Cards that have or appear to have been forged, damaged, defaced or otherwise tampered with or obtained in any illegal way.


20.1  Sadly our customers can be misled by inferior imitations purporting to be genuine JW product. Please find below some guidance and advice on how to avoid counterfeits.

20.2  Genuine Jack Wills products can be purchased via the following three methods:

  • One of our Stores
  • Online at www.jackwills.com, www.boots.com, www.next.co.uk or www.asos.com
  • By phone with our Customer Services team (+800 966 163)

20.3  We cannot guarantee the authenticity of Jack Wills products you may find on other websites, auction sites or in stores.

20.4  We will not accept returns for Jack Wills products purchased outside of our approved channels.

20.5  If you think you've seen counterfeit Jack Wills products, or suspicious products that are being advertised as genuine JW merchandise, we'd appreciate it if you would let us know.

20.6  Send us an email at counterfeit@jackwills.com or call us on (+44) +800 966 163


21.1  10% off Student discount valid on full price and sale products with a valid unique Unidays code. Code can be used multiple times. Discount available online and in stores with valid student ID. Offer not available at Jack Wills Outlet stores or for products listed in the Outlet section of our site. The Unidays offer is not valid in conjunction with any other offer or promotion, and no cash or any other alternative will be offered. We reserve the right to amend or change any discount terms and conditions at any time without notification.

21.2  If any Goods bought as part of this promotion are returned, you will receive a refund of the amount paid shown on your purchase receipt.


22.1  Please note, discount codes cannot be used in conjunction with the Free UK Standard Delivery offer on sale items, combined with any other offer, other discount and / or transfer to previous purchases.

22.2  To redeem offers enter the relevant code at checkout online or show your email to redeem in stores.

22.3  Promotional code offers are valid in all UK & Ireland stores, excluding Outlet locations, stores in the Channel Islands and Concessions.

22.4  Discounts cannot be redeemed through the in store iPads. We reserve the right to not accept promotions that we deem invalid or fraudulent.

22.5  To redeem a discount code please show a copy of the code in stores from either a valid Jack Wills email address or officially affiliated company of Jack Wills.

22.6  Discounts cannot be applied towards the purchase of charity items, event tickets or gift cards. Jack Wills reserves the right to terminate any discount code promotion without notice.

22.7  Discount promotions and offers are non-transferable and cannot be exchanged for cash alternatives.

22.8  Promotional code discounts in respect of sale products cannot be used on full priced items


23.1  If you believe you have received an email receipt for a purchase you haven’t made, unfortunately this was probably due to human error of mistyping an email address that is similar to yours. If you have any concerns please contact us at jack@jackwills.com and a member of our team will be able to help, otherwise please delete the email.


24.1  Discount available to customers of all participating United Kingdom or the Republic of Ireland stores, excluding employees of Jack Wills, their family, and any other person associated with this promotion.

24.2  Purchase from one of the participating stores, visit www.jackwills.com/talk_to_jack and complete the simple online survey to receive a validation code. Upon completion of the survey, a validation code will display. Make a note of this validation code and use in store or online to redeem the offer.

24.3  Discount can only be redeemed in-participating Jack Wills United Kingdom or the Republic of Ireland stores or at www.jackwills.com within two months from the date on your original receipt.

24.4  Discount cannot be redeemed in Jack Wills Outlet stores or Jack Wills Concessions.

24.5  No cash or other alternative in part or full will be offered in lieu of the specified discount. Discount is not transferable.

24.6  The validation code can only be used once and is limited to one per person.

24.7  This discount cannot be used on sale items or combined with any other offer and cannot be applied to purchases of Jack Wills Gift Cards.

24.8  Lost / misplaced validation codes cannot be replaced.

24.9  Entry into the promotion is on the understanding and the acceptance of these terms and conditions; completion of the survey will be deemed to be acceptance of these.

24.10  Our decision is final and binding on all matters. We reserve the right to cancel or amend the promotion at any time.


25.1  Sign up to be the first to hear about the latest news, events and exclusive campaign content.

25.2  The personal details supplied (name, date of birth, gender) will be used in accordance with our Privacy Policy. Email addresses will be added to our email database and opted in to marketing communications if you tick ‘I have read and agree to the Terms & Conditions’. You must be aged 18 and over to sign up to our marketing communications.

25.3  Jack Wills reserves the right to amend or change any terms & conditions at any time without notification.

Winter Winners: Up to 40% off Selected Lines

Offer: Up to 40% Off Selected Lines.

Sale not included. Offer valid online at www.jackwills.com and in Jack Wills stores from 00:01 04/12/2018 until 23:59 16/12/2018. Offer not available in Jack Wills Outlet stores. Offer not valid in conjunction with any other offer or promotion, no cash or any other alternative will be offered. If any purchases bought as part of this promotion are returned, the customer will receive a refund of the total value paid shown on their purchase receipt. Jack Wills reserves the right to amend, change or withdraw any discount terms and conditions at any time without notification. Promoter Jack Wills Ltd 3504842 England, Registered Offices: 22 Fore Street, Salcombe, TQ8 8ET.