Contact Us


Our Customer Services team will be happy to help you, please call us on +800 966 163. 

  • Monday - Saturday, 2am - 1pm HKT. We are open on Bank Holidays
  • Sunday, 3am - 11am HKT

If you are unable to get through to us during this time, leave a message and we will get back to you.


You can write to us at:

  • Jack Wills Customer Services
  • 95 Victoria Road
  • London
  • NW10 6DJ


For All Enquiries, please email


You can follow our Customer Services Team at JackWills_Help. Tweet your queries to @JackWills_Help


The contact details and opening hours of individual stores can be found using our Store Locator.